Lucia Yoga Terms and Conditions
For peace of mind
TERMS AND CONDITIONS
& DATA PROTECTION
Measures to plan your retreat relaxed
Dear Retreat Leaders, Yoga Teachers, Participants
Safe and Flexible Retreat Policy
Book now with our Safe and Flexible Retreat Policy to guarantee flexibility for any COVID-19 disruption.
Book now with the confidence of knowing that you can change the date of your retreat free of charge or get a refund in the form of a voucher to swap for retreats and / or services on the Lucia Yoga website if you are affected by any of the COVID19 circumstances.
During these uncertain and new times surrounding COVID-19 (Coronavirus) it’s our primary desire that everyone stays healthy and safe!
In case of any circumstances related to COVID-19 (Coronavirus) that affect your retreat, we’re offering our Safe and Flexible options for retreat leaders, teachers and participants who have already booked a retreat.
Option 1: Postponing/Rescheduling. If you prefer to choose a more convenient time to travel, you can change your retreat attendance to another date without any penalty.
Option 2: Retreat voucher. You have 14 months to use the amount on the voucher, even if your retreat reservation doesn't allow a refund or change. This means that you can use the amount as if it were cash for one or more retreats and for anyone you want as new booking, until you have used up the voucher balance.
Please email us with your situation in case you are experiencing any cirscumtances related to COVID19.
We wish you peace of mind and lots of love,
The Lucia Yoga Team
Terms and Conditions
Please read carefully these terms and conditions between you and Lucia Yoga for all bookings. These terms and conditions apply equally to all participants of different nationalities. Your contract will be legislated by the justice of the Spanish State.
1. Booking & Confirmation
(A) Your payment of your retreat is refundable up to 60 days before the retreat start date. After that date, the retreat can be changed to another retreat or person, according to our availability and discretion. Refunds of payments have a 200 Euro charge as a cancellation fee. Cancellation charges are detailed in paragraph 6.
(B) The reservation will not be considered effective until we confirm via email that we have received the deposit set correctly.
(C) Within the months before your retreat date we will email you to recieve your confirmation of attendance and other payments. If we do not receive your confirmation of attendance and/or payment at the time of our email correspondance, we assume you are canceling your retreat attendance.
(D) Lucia Yoga does not store any banking data or share personal customer information with third parties.
(E) If you book a yoga retreat led by another by another organizer different than Lucia Yoga, booking conditions, rectification, cancellation and transport conditions apply to your organizer's case.
Lucia Yoga must receive the exact amount stated on the booking form at the time of reservation, regardless of changes in currency, credit card processing fees, transfer fees, or third party charges at the time of booking.
Please indicate the yoga retreat, date and your email. We will contact you when we have received the income. In case you do not receive news from us, please contact us via email, telephone or by other means.
(A) If you are traveling alone and would like to share a room with another traveler to reduce your expenses, please provide at the time of booking via email, gender preferences of the other person. If any other traveler requests a room share, we will tell you as soon as possible. The amount you need to pay will be recalculated, or in case you already made a full payment by bank transfer, PayPal or credit card, you will be reimbursed for the differences for an individual or a double room, accordingly.
(B) All rooms are available on a first-come, first-serve basis. If you would like double occupancy and do not have a roommate, we will make efforts to pair you with another participant. Please note that if there is not another participant to pair you with, you will be placed in a single occupancy room at that rate.
(C) SINGLE SUPPLEMENT If you would like a single room please inform us after booking.
4. Your Travel Arrangements
All transport costs from home to our yoga retreat are not included in the price. Lucia Yoga is not responsible for any consequence stemmed by cancellations or delays of any travel company you hire, or any irregularity in the documentation required for the trip. Transportation to and from the yoga retreat are not included, unless we explicitly specify it.
5. Travel Insurance
It is your responsibility to have travel insurance that covers any activity proposed in the yoga retreat that you book as well as potential losses, cancellations, illness or damage and risks. Lucia Yoga informs you that you should bring the insurance policy in case of any emergency.
We recommend that each trip member purchase individual travel insurance for their trip. It can be a minimal expense for the benefits it provides. We highly suggest that you include the “cancel for any reason” option and a policy that includes medical coverage. The best way to protect yourself from any unforeseen circumstance is to purchase trip insurance.
Travel insurance can protect you in case:
you cancel your participation in the yoga retreat.
retreat is cancelled due to weather, natural disaster, war, political upheaval, health crises, pandemics, or any other circumstance outside of our control, or if there are not enough participants to run the retreat.
lost or delayed baggage
medical expenses should you become ill or injured
There are a variety of travel insurances, some of which include the option for a comprehensive “cancel for any reason” policy. If you have to cancel your participation in the retreat, your airfare, hotel, retreat costs, etc. can be covered in partial or full. **Please note that many policies require that you secure coverage within 7-15 days after making your initial trip payment (i.e. your deposit with Lucia Yoga) in order to add the "cancel for any reason" policy.** It is your responsibility to choose a travel insurance carrier and educate yourself on their specific terms. Please do research to find what meets your needs best.
5.1 Your Health
(A) It will be only your responsibility to consult a doctor with knowledge of yoga to verify that you are in good health for yoga and other physical activities that Lucia Yoga books under your request. (E.g. mountain hiking, horse riding, etc.).
(B) We request that you inform us if you have any health problems before booking your place in our yoga retreat. If you do not inform us about your health problems, Lucia Yoga holds the right to cancel your reservation and will not refund any compensation. If you have health problems that may be affected by the activities of yoga retreat, Lucia Yoga reserves the right to advise you not to participate in them, and you could be denied participation if we believe there may be a risk for your physical or psychological health.
(C) If you feel any discomfort, pain or injury during any of the activities of the yoga retreat, the activity must stop as soon as possible and you must contact a member of Lucia Yoga. If you continue with the activities and there are chances of further worsening of the injury, Lucia Yoga reserves the right to deny your stay and participation in the yoga retreat, without returning the money.
(D) Although Lucia Yoga takes all necessary measures to ensure high standards of health and safety, some of our retreats may be located in rural areas where it is common to have unevenness in the ground, so we are not responsible for injuries suffered as a result.
(E) It shall be the responsibility of women who are between 12 and 28 weeks of gestation, send a letter written by her doctor that says she is fit to travel and is capable of performing the activities we offer. It is better that those pregnant women who wish to attend the yoga retreat have practiced yoga before.
6. Cancellation by you
You can cancel your reservation at any time. You just can send us in writing on our email. The cancellation will take effect at the time Lucia Yoga will send an email confirming the cancellation of the reservation. Cancellation charges are 200 euros per spot and/or participant reserved. If you cancel less than 60 days before the yoga retreat starts, you will lose your deposit or any amount paid completely. If you cancel less than 15 days before the retreat start date, any pending payments must still be paid. However, you can cede your place to another person as new booking who needs to contact us and end the payment of the yoga retreat as soon as possible to reserve her/his place.
Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays, or illness. If you cancel your participation in a retreat for any reason, this 'Cancellation By You' policy will apply, with no exceptions. We wish we could compensate people for unforeseen circumstances, but we have costs already incurred when reserving accommodations, serviced and admin fees. We have designed our cancellation policy to be as compassionate as possible in the case that your plans change. To insure yourself further, we encourage you to purchase travel insurance.
* If it's a COVID19 situation, our Safe and Flexible Retreat policy would apply.
We do not assume international bank transfer costs or any transaction fees for any kind for cancellation (Retreat bookings, Lucia Yoga Teacher deposit or others).
7. Cancellation by Lucia Yoga
We have never had to cancel a retreat for this reason, however, if we do cancel a retreat due to not enough participants, we will refund to you all deposits and payments you have paid (less credit card fees, if applicable). We cannot however compensate you for airfare or travel costs incurred. In the unlikely event that we must cancel a yoga retreat due to weather, natural disaster, war, political upheaval, health crises, pandemics, or any other circumstance outside of our control, we cannot guarantee any refunds however (*) if it's a COVID19 situation, our Safe and Flexible Retreat policy would apply.
8. Our liability to you
(A) Lucia Yoga is responsible for ensuring that the yoga retreats we advertised on the website have the same service as the yoga retreat you pay for, and these services offered will be carried out under a standard of reasonable quality.
(B) Lucia Yoga does not accept any liability for cancellations, threat of war, or delays Changes Caused by war, terrorist actions or Threats industrial action, civil strife, closure of airports, technical problems to transport, natural disaster, staff cancellations, unforeseen Changes in your Circumstances, staff or other events beyond our control. To cover these risks, again, we highly recommend you purchase travel insurance.
* If it's a COVID19 situation, our Safe and Flexible Retreat policy would apply.
(C) Lucia Yoga is not responsible for any physical or psychological injury that you may have. You are responsible for the possible risks that you may have during a yoga lesson. We are not responsible for any medical or psychological condition that you can develop during the yoga retreat. We are not responsible for loss, damage or theft of personal belongings.
(D) Lucia Yoga is not responsible for the behavior of individual members of the group or other users that share the room with you.
9. Group Bookings
When a booking is made on behalf of several individuals, the reservation made under the person signing on behalf of others is the responsible, being authorized by the other members. Each group member must pay his deposit. In case of special offer for groups, this discount will not be included in the deposit, it will be apply in the final price to be paid upon arrival at the yoga retreat or 60 days in advance by bank transfer. If any of the members canceled after 60 days before the start of the yoga retreat, you will lose your deposit unable to transfer money to any other member of the group, but you can invite someone else to take your place. If a member of the group canceled 60 days before the start of the yoga retreat, you may use this deposit to complete the payment of any other group members.
10. Legal Disclaimer
The information contained in this site is for general information on matters of interest. Given the changing nature of the rules, regulations and laws and chance of electronic communication, there may be omissions or misunderstandings on the information contained in this site. In this respect, this information is given with the understanding that the authors can not offer advice or services. Before taking any decision you should consult Lucia Yoga first.
Although we have made every effort to ensure the reliability of this information, all information provided on this website is offered at computer level, with no guarantee of accuracy or timeliness of the results obtained from the use of this information without guarantee for a particular purpose.
Never will Lucia Yoga partners, agents or employees will be liable to you or any other person for decisions made in relation to the information provided on this site, as well as for any damage as a result of it.
Lucia Yoga works with other's websites maintained by third parties over which Lucia Yoga has no control. Therefore we are not responsible for the information appearing on these other sites.
14. Data Protection.- Policy and Privacy Notice:
Cookies and IP addresses Collected by this Website
We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We may also collect your device’s IP address as part of the basic functioning of this website. We do this to allow the website to function properly and to collect anonymous information about how this website is used, through Google Analytics.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Personal Data Collected at the Time of Booking a Lucia Yoga Retreat
A certain amount of personal data is collected by Lucia Yoga at the time of booking. This is for the purposes of meeting Insurance Company criteria as well as for your health and safety at yoga. Health information is also used to tailor sessions to suit your individual needs.
You may update or correct your account information and email preferences at any time by logging in to your Paypal account and changing your account and profile settings.
Information submitted by paper form is added to the online Paypal booking system and then stored securely. There is an opt-in for this on the paper form, and you are able to request that your information is not stored online. In which case your details will not be added to the booking system and your paper form will be kept securely by Lucia Yoga, for the time determined by the Insurance Company.
We keep a record of my customer’s data and registrations for seven years after your last retreat with us.
If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Lucia Yoga on email@example.com or +34 655 13 92 53 (Antonio)
You may, of course, decline to submit personally identifiable information to Lucia Yoga, in which case Lucia Yoga may not be able to provide certain services to you.
How I use your Contact Information
When booking either online, or on paper, you will be asked to sign a disclaimer. In doing so you are agreeing to your email and phone number being used by Lucia Yoga to inform you of retreat changes, service updates directly relating to the service you have booked.
You may, of course, decline to submit your email and phone number to Lucia Yoga, which in some cases may mean that Lucia Yoga is not be able to provide certain services to you.
If you do not wish to submit your email, and therefore are unable to book online, you can book your class by contacting me on +34 655 13 92 53.
Lucia Yoga Mailing List
I may, from time to time, use your phone number to contact you about urgent retreat changes or to inform you for any retreat logistic or organization. I will only do this if you have booked the retreat in question, or added yourself to the waiting list. If you do not wish me to contact you in this way, please inform me in person or by emailing firstname.lastname@example.org
Emergency Contact Information
Emergency Contact information is collected solely for use in an emergency, should Lucia Yoga need to contact your next of kin or give this information to the emergency services. This is the only information that would be shared with a third party, and only in the context of an emergency.
Notifying you of Changes to this Notice
If there is a change to Lucia Yoga privacy notices or how we use your data we shall contact you via email notice, written or hard copy notice, or through conspicuous posting of the notice on my social media channels and via the Booking System. I reserve the right to determine the form and means of providing notifications to you, and you may have opted out of certain means of notification as described in this Privacy Notice.
Links to Other Web Sites
Lucia Yoga is not responsible for the practices employed by websites linked to or from Lucia Yoga, nor the information or content contained in them. Please remember that when you use a link to go from Lucia Yoga to another website, our Privacy Notice is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Changes to Our Privacy Notice
Lucia Yoga may update its Privacy Notice from time to time, and so you should review this Notice periodically. When we change the notice in a material way, we will update the ‘last modified’ date at the top of this Privacy Notice. Changes to this Privacy Notice are effective when they are posted on this page. If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this website, please contact Antonio Escobar at email@example.com or +34655139253
If at any time you feel that there is an issue with the way Lucia Yoga handles your data then you can contact the ICO (Information Commissioner’s Office).
Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data.
Under the GDPR (General Data Protection Regulation) you have the following rights as an individual regarding your data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
If you would like to find out more about these rights, or if you would like to report a breach of them then you can contact the ICO (Information Commissioners Office)
or call their helpline on 0303 123 1113
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